Terms of use

Hosting company AlaniaCloud, hereinafter referred to as the "Company", offers virtual and dedicated server rental services, as well as related services to any legal entity or individual, hereinafter referred to as the "Client" on the terms of this Offer In accordance with Article 438 of the Civil Code of the Russian Federation (Civil Code of the Russian Federation), the unconditional acceptance (acceptance) of the terms of this Agreement – the public Offer (hereinafter referred to as the "Offer") is considered payment by the Client for the Company's services. The fact of receipt of the Client's payment is considered to be the transfer of funds to the Company's settlement account, provided that the Company receives from the bank serving the Company supporting payment documents identifying the payment.

1. The Company's area of responsibility

  • Problems with host machines and communication are the responsibility of the Company.
  • Problems with the operating system, any software installed on the virtual server by the Client are the responsibility of the Client.

2. Payment procedure

  • Services are provided on the basis of 100% payment within 2 (two) business days after payment.
  • Payment by individuals is made only through electronic payments.
  • Hosting payments are made in rubles based on the current tariffs published on the official website of the Company at: https://AlaniaCloud.net /
  • The commission of intermediaries and payment systems may be added to the payment.
  • If there is no payment for the next Hosting period, the Company suspends the provision of services.
  • After the suspension of the provision of services, the data is stored for 8 (eight) hours. After this period, all Customer data related to the service provided can be deleted without the possibility of recovery.
  • In case of receipt of full payment after the suspension of the provision of the service, the resumption of the provision of the service is carried out within 24 (twenty-four) hours.
  • When enabling the "Autopayment" option, the Client authorizes the Company to debit funds from the linked bank account in the amount necessary to activate the services(s), taking into account the available balance of funds on the balance in the personal account.
  • The Client has the right to disable autopayments at any time in the personal account at https://my.AlaniaCloud.net /

3. Refund of funds

  • A refund is possible only in case of server malfunction due to the fault of the Company and for actually unused days.
  • The refund is made within 24 hours to the account from which the payment was made.
  • For a refund, you need to write a support request letter with the subject "Refund" in your personal account at https://my.AlaniaCloud.net /
  • In case of violation of the terms of service, the Company has the right to refuse a refund to the Client.
  • If, due to the fault of the Client to whom the refund is made, the company has suffered losses (disconnection of servers, networks, IP blacklisting, etc.), the amount of costs incurred by the Company is deducted from the refund amount.
  • The Client may be refused a refund if fraud or violation of the terms of service described in this offer has been established.

4. Rights and obligations of the Client

  • The Client is granted access (unless otherwise agreed) to the server and the Client bears all related responsibility.
  • The Client has the right to install and use any software on his server, if it is legal and does not violate copyright and related rights, as well as the norms of the current legislation of the Russian Federation.
  • The Client is obliged to monitor the compliance of all posted materials, the software used, the content posted on the server, and be responsible for its compliance with the norms of the current legislation of the Russian Federation.
  • The client has the right to use his Hosting for any purpose, except for purposes contrary to the legislation of the Russian Federation and the laws on copyright and related rights.
  • All questions related to the efficiency of the Client's hosting are accepted only in support requests in the personal account at https://my.AlaniaCloud.net /
  • In case of blocking the Client's hosting due to a complaint and/or due to other reasons 1 (one) or more than 1 (one) times a month (network scan, outgoing DDoS attacks, etc.) and the Client's failure to take action on the complaint received, the Company has the right to stop the provision of the service ahead of time and block the Client without the possibility of a refundand the means.
  • In case the Client fails to take action on the received complaint, the Company reserves the right to block the Client without further notice.

5. Rights and obligations of the Company

  • The Company's services are provided "as is", the Company reserves the right to revise the rules for the provision of services, including pricing policy and tariff characteristics at any time, with prior notice to the client, the new rules come into effect at the time they are published on the official website of the Company.
  • The company undertakes to maintain the proper quality of host machines and eliminate all malfunctions as soon as possible.
  • The company does not guarantee 100% availability of the network and host machines.
  • All scheduled technical work, updates and similar events are held from 4:00 to 10:00 Moscow time. This item does not include force majeure situations and unscheduled work.
  • The Company is not responsible for the inability to access the services due to the fault of third parties.
  • The Company reserves the right to stop the Client's services and servers for: Scheduled maintenance, due to DDoS attacks and network attacks, as a result of natural disasters and other force majeure circumstances.
  • The Company provides technical support services to clients based on the Client's request through the personal account at the rates published on the official website of the Company located at https://AlaniaCloud.net
  • The Company is not responsible for the operation of third-party software on the Company's servers, including software purchased from the Company.

6. Prohibited content and software

  • It is prohibited to post pornography on the Hosting, including links and advertisements containing pornographic scenes.
  • It is prohibited to post information, software that contradicts and/or is prohibited by the legislation of the Russian Federation, the law on copyright and related rights.
  • It is prohibited to place software for botnets, mining, grabbing, phishing, and other purposes that clearly contradict legal work on the Internet.
  • The implementation of mass mailings is prohibited, except in cases authorized by the The company.
  • It is prohibited to place services (including those with paid or private access) that can serve as auxiliary means for illegal actions on the Internet.
  • The placement of network scanners, proxy checkers and similar software is prohibited.
  • The network speed on virtual servers is limited to 500 Mbps. There are no Russia/Abroad or incoming/outgoing ratios. In order to provide clients with comfortable work with servers, we apply the "Fair Use Policy" of traffic, excluding the possibility of abuse or misuse of the channel by individual clients. We have the right, after the server reaches a certain amount of traffic (which can be determined separately for each tariff), to reduce the network access speed for this order until the end of the billing month (shaping) to 10 Mbit or 100 Mbit.

7. Termination of the provision of services on the initiative of the Company

  • The Company reserves the right to transfer information about the Client in case of an official request from law enforcement agencies.
  • The Company reserves the right to terminate the provision of services at its sole discretion, immediately and without notice in the event of:
    • Unauthorized distribution or copying of copyrighted software, violation of the laws of the Russian Federation, other international norms and agreements, export restrictions, fraud, trafficking in pornographic materials, drugs and other illegal activities;
    • Mass mailings for which the users explicit consent was not given;
    • Defamation, dissemination of personal information, infringement of copyright and related rights, intellectual property rights;
    • Posting pornographic content in all its manifestations, including links to other sites with pornographic content;
    • Violations of the rights of private life and property; posting defamatory and offensive information, aiding and abetting ethnic hatred, murder, terrorism, violence in any form;
    • Hindering the normal and stable operation of servers, network resources, and the overall operation of the Company;
    • Indication of deliberately false Customer data or refusal to confirm them;
    • Incorrect communication with the Company's employees, including the use of profanity and the dissemination of defamatory information about the Company;

8. The company is not responsible

  • For the Client's choice of operating system, software and the consequences that this may entail.
  • Not for any kind of direct and indirect damage, loss of information, business reputation and other cases of damage.
  • The Company does not check the content of the Client's Hosting. The exception is cases of receipt of a reasoned complaint from a third party.

9. Service level guarantee

  • The company guarantees to maintain the availability of hosting servers at the level of 99% per month.
  • In case of violation of clause 9.1 of this Offer, every full day (24 hours) of downtime of the service is compensated to the Client in double amount.
  • Compensation is accrued only in the form of additional service days and cannot be paid in monetary terms.
  • Compensation is calculated based on a support request in your personal account at https://my.AlaniaCloud.net/billmgr#/support/list

10. E-mail informing

  • Client registration in the personal account at https://my.AlaniaCloud.net / means the Client's automatic consent to receive informational e-mail messages, including the Company's service offers.
  • Refusal to receive notifications is possible only in case of complete closure of the client's account.
  • The Company disclaims responsibility for the Client's failure to receive important information messages via e-mail messages.

11. Company details:

Servicing of individuals and legal entities is carried out by:

IP MUSKAFIDI KONSTANTIN NIKOLAEVICH
INN: 245011277452
OGRNIP: 322246800144111

E-mail: [email protected]

Official website: https://AlaniaCloud.net
Personal account: https://my.AlaniaCloud.net /

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